FAQ

  • How can I make a payment?


    We accept Paypal & Bank Transfer.

  • Can I get a sample?


    Yes, however there are initial set up costs for the machines. Get in touch to discuss further.

  • Do you do one-off prints?


    Yes we do, get in touch for a quote.

  • Can you print on clothes I already have?


    Yes we can, but it depends specifically on the material and print method. Get in touch to discuss further.

  • How long will my order take to arrive? Will it be couriered?


    Yes, all projects, once completed are sent out via MyHermes, first class. It should be delivered to UK mainland within 2-3 working days.

  • What is a set up fee?


    The process of taking a flat graphic image and redesigning it be programmed into the embroidery machine. This is the set-up process also known as 'digitizing.' It requires a very expensive piece of software and a highly trained person to do it right. Good embroidery starts with good digitizing. The good news is that once a logo has gone through this set-up, that file can be used over and over again on future orders without having to incur the cost again.

  • How fast can you make my order?


    Usual turnaround time is between 7-10 working days.

  • How much do the services cost?


    Because your project is unique, we take care to send out tailored quotes after being contacted with the project specifics.